I want you to be happy with your purchase, so of course I will accept your returns or exchanges.
Items must be in new condition in order to receive a full refund/exchange value.
Refunds will be issued for items returned within 30 days of receipt, subject to the re-stocking fee outlined below. Exchanges can be made for a year after a receipt, also subject to the re-stocking fee.
If the jewelry needs to be re-polished or repaired there will be a restocking fee of up to 30% of the original cost. (Unless something really went wrong, but we'll handle that on a case by case basis. But, you wouldn't beat up your jewelry like that, now would you?)
I do not refund shipping fees, since I have already spent them on shipping. However, I will pay for shipping back to you, and you pay to ship it to me. I wish I could cover it all, but I am a very small business. Thanks for understanding.
All gold jewelry returned or exchanged is subject to a 30% restocking fee, no matter the condition of the ring, unless the fault was mine.
Handmade jewelry means handmade, and that takes time. I try to get your orders out as quickly as possible, but it can take up to 3-4 weeks for a piece to go out. Please do not cancel an order or file a claim because you thought you would get it sooner.
Please send all returns and exchanges to:
Malojos
6645 S University Ave
Chicago, IL 60637
